SOFTWARE SKILL LEVEL
MICROSOFT OFFICE EXCEL
"Educating the mind without
educating the heart is no education at all."
TEXAS WOMAN'S UNIVERSITY
Bachelor of Science / Bachelor of Art
CERTIFIED SCRUM PRODUCT OWNER
CERTIFIED SCRUM Master
Conduct off-site business KPIs for executive level clientele across the nation.
November 2021 - Present
Define and own the product vision, strategy, and roadmap for the e-commerce platform resulting in customer satisfaction, user retention, and revenue growth for the $1 billion dollar marketplace: Liquidation.com.
Conduct biweekly executive presentations to showcase product features to the Vice President (VP) and Chief Technology Officer (CTO)
Facilitate 10 weekly individual meetings with key departmental leaders to identify business requirements and define user story goals before converting the request into technical solutions with the developer team.
Collaborate with interdepartmental teams and external vendors to create process flow diagrams for both frontend user experiences and backend developer workflows for the 16-member Scrum team.
Partner with cross-functional teams, including UX/UI designers, developers, and data analysts, to identify and prioritize new features and enhancements based on customer insights, business goals, and market trends.
Regularly perform user research, conduct usability testing, and analyze data to measure the efficiency of both the mobile and web applications to achieve a 15% increase in customer retention.
September 2020 - November 2021
Maintained regular correspondence with the Chief Technology Officer (CTO) and Chief Financial Officer (CFO) regarding product developments and system efficacy for the $200 million dollar enterprise-level healthcare software company which employed a staff of over 1,000 individuals.
Managed a 12-member global development team as both Scrum Master and Product Owner, collaborating on user stories, epics, and acceptance criteria during Sprint Planning and Backlog Refinement ceremonies.
Collaborated with Infrastructure and Connectivity Team (IAC) to conduct architectural reviews and identify opportunities for code optimization.
Created 20+ process workflow diagrams to map out complex software scenarios for streamlined development, testing and delivery, while ensuring smooth integration with front-end and back-end systems.
Contributed significantly to ensuring the smooth operations of several high-profile projects, encompassing 5 key products and two cloud based Software as a Service (SaaS) revenue cycle management platforms.
June 2019 - September 2020
SENIOR PRODUCT SPECIALIST
Demonstrated a proactive approach in identifying and resolving client-reported software issues and conducting comprehensive quality assurance checks on product features to ensure seamless operations.
Educated team members about product usage and new functionality, both during company-wide demonstrations and in manuals, to promote knowledge sharing and awareness.
Provided requisite resources and training to 10 newly hired personnel to enable them to meet the Product Team's processes, workflow, and expectations effectively.
July 2018 - June 2019
US MEDICAL MANAGEMENT
November 2017 - July 2018
Delivered valuable training and guidance to virtual and onsite personnel to foster their understanding of medical software features, capabilities, and industry overview.
Coordinated, planned, and managed content creation projects and schedules strategically for 15 clients to ensure timely and effective execution.
Analyzed relevant markets proficiently to identify new partnership opportunities with Home Health, Hospice, and Home Care companies for the new software system.
Offered dynamic support to over 3,000 end-users and team members for the HomeCare HomeBase medical software and USMM clinical standards.
Significantly improved regulatory compliance for OASIS, Hospice Item Set (HIS), and Center Medicare Medicaid Services (CMS) business areas, contributing significantly to the seamless operations of the organization.
Entered critical data with precision to optimize departmental processes in relevant documents.
August 2016 - November 2017
Cultivated enduring relationships with clients to foster rapport and augment customer satisfaction during on-site visitations.
Prepared comprehensive monthly Key Performance Indicator (KPI) reviews for 23 accounts to track progress, identify areas of improvement, and optimize operations.
Demonstrated a friendly and professional demeanor while providing post-implementation Tier II support to field clinicians and administrative teams.
January 2015 - August 2016
SQL DATA SPECIALIST
Maintained precise and up-to-date records of escalated inbound calls pertaining to patient visits, orders, and workflow tasks, ensuring the efficient handling of client issues.
Delivered prompt Tier II diagnostic SQL bug fixes to address client-reported issues, contributing to the seamless operations of the organization.
Developed client-facing Best Practice documentation to facilitate efficient software usage, enabling clients to maximize the software's features and capabilities.
Developed a multi-sector marketing strategy resulting in an accrued $.6 million sales progression over 9 month sales period
SWEET SURPRISES PROJECT
February 2016 - 2018
FOUNDER / PRESIDENT
Provided weekly companionship and facilitate social activities for various nursing homes
FOUNDER / OWNER
Designed, and created luxury women's outerwear apparel for the Dallas market