June 2019 - Current

PRODUCT SPECIALIST

Perform weekly quality assurance checks on product features and bug fixes prior to Production deployment. Also create User Story tickets prior to leading Daily Stand-ups, bi-weekly Sprint Planning and Backlog Grooming

July 2018 - June 2019

iMPLEMENTATION SPECIALIST

Spearheaded virtual and onsite education of medical software features, capabilities and industry overview. Facilitated training presentations for new hires by educating on device usage and compliance guidelines

US MEDICAL MANAGEMENT

November 2017 - July 2018

EMR TECHNICIAN

Educate 3000+ end users in HCHB software and USMM clinical standards, including onsite branch support

Increase the conceptualization of regulatory principles for OASIS, HIS, and further CMS-associated areas

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August 2016 - November 2017

CUSTOMER EXPERIENCE MANAGER

Orchestrated weekly Key Performance Indicator reviews for 23 key accounts for exceeded client satisfaction, plus accelerated client product knowledge by 15% by integrating agile pedagogy for customized comprehension

March 2016 - August 2016

SQL SPECIALIST

Conceived client-focused product knowledge programs for customized, monthly virtual education sessions and achieved 94%. Customer Satisfaction for delivering extensive front-line support for 250 healthcare agencies

January 2015 - February 2016

IT SUPPORT

Educated 2000+ end users in Cloud software understanding and commended for executing reactive and tactical strategies after examining forecasted industry changes

2011-2015

NORDSTROM

PERSONAL STYLIST

Developed a multi-sector marketing strategy resulting in an accrued $.6 million sales progression over  9 month sales period.

February 2016 - Current

SWEET SURPRISES PROJECT

FOUNDER / PRESIDENT

Provide weekly companionship and facilitate social activities for various nursing homes

2012-2014

DENENGA DESIGNS

FOUNDER / OWNER

Designed, and created luxury women's outerwear apparel for the Dallas market.