SOFTWARE SKILL LEVEL
ORACLE SERVICE CLOUD
MICROSOFT OFFICE EXCEL
Hello, I am
WELCOME TO MY DIGITAL PORTFOLIO
HERE YOU WILL BE PROVIDED WITH A VISUAL REPRESENTATION OF MY ACCOMPLISHMENTS, ASPIRATIONS, PROFESSIONAL EXPERIENCES, AS WELL AS INSIGHT INTO MY PERSONAL LIFE AND OTHER PASSIONS.
"Educating the mind without
educating the heart is no education at all."
TEXAS WOMAN'S UNIVERSITY
Bachelor of Science / Bachelor of Art
MICROSOFT CERTIFIED TECHNOLOGY SPECIALIST
SQL Server - Implementation and Maintenance
Postgre SQL / Miscosoft SQL
Conduct off-site business reviews for executive level clientele across the nation.
June 2019 - Current
Perform weekly quality assurance checks on product features and bug fixes prior to Production deployment. Also create User Story tickets prior to leading Daily Stand-ups, bi-weekly Sprint Planning and Backlog Grooming
July 2018 - June 2019
Spearheaded virtual and onsite education of medical software features, capabilities and industry overview. Facilitated training presentations for new hires by educating on device usage and compliance guidelines
US MEDICAL MANAGEMENT
November 2017 - July 2018
Educate 3000+ end users in HCHB software and USMM clinical standards, including onsite branch support
Increase the conceptualization of regulatory principles for OASIS, HIS, and further CMS-associated areas
August 2016 - November 2017
CUSTOMER EXPERIENCE MANAGER
Orchestrated weekly Key Performance Indicator reviews for 23 key accounts for exceeded client satisfaction, plus accelerated client product knowledge by 15% by integrating agile pedagogy for customized comprehension
March 2016 - August 2016
Conceived client-focused product knowledge programs for customized, monthly virtual education sessions and achieved 94%. Customer Satisfaction for delivering extensive front-line support for 250 healthcare agencies
January 2015 - February 2016
Educated 2000+ end users in Cloud software understanding and commended for executing reactive and tactical strategies after examining forecasted industry changes
Developed a multi-sector marketing strategy resulting in an accrued $.6 million sales progression over 9 month sales period.
February 2016 - Current
SWEET SURPRISES PROJECT
FOUNDER / PRESIDENT
Provide weekly companionship and facilitate social activities for various nursing homes
FOUNDER / OWNER
Designed, and created luxury women's outerwear apparel for the Dallas market.