PROFICIENCY
SOFTWARE SKILL LEVEL
MICROSOFT SQL
80%
CONFLUENCE
90%
JIRA
99%
MIRO BOARD
97%
MICROSOFT OFFICE EXCEL
95%
MICROSOFT OUTLOOK
99%
MICROSOFT POWERPOINT
85%
SHAREPOINT
91%
VISUAL STUDIOS
85%
"Educating the mind without
educating the heart is no education at all."
-Aristotle
EDUCATION
TEXAS WOMAN'S UNIVERSITY
Denton, Texas
Bachelor of Science / Bachelor of Art
May 2012
CERTIFICATIONS
CERTIFIED SCRUM PRODUCT OWNER
Scrum Alliance
CERTIFIED SCRUM Master
Scrum Alliance
PORTFOLIO
BUSINESS ACQUANTAINCES
Conduct off-site business KPIs for executive level clientele across the nation.
PROFESSIONAL TIMELINE
LIQUIDITY SERVICES
November 2021 - Present
PRODUCT OWNER
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Define and own the product vision, strategy, and roadmap for the e-commerce platform resulting in customer satisfaction, user retention, and revenue growth for the $1 billion dollar marketplace: Liquidation.com.
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Conduct biweekly executive presentations to showcase product features to the Vice President (VP) and Chief Technology Officer (CTO)
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Facilitate 10 weekly individual meetings with key departmental leaders to identify business requirements and define user story goals before converting the request into technical solutions with the developer team.
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Collaborate with interdepartmental teams and external vendors to create process flow diagrams for both frontend user experiences and backend developer workflows for the 16-member Scrum team.
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Partner with cross-functional teams, including UX/UI designers, developers, and data analysts, to identify and prioritize new features and enhancements based on customer insights, business goals, and market trends.
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Regularly perform user research, conduct usability testing, and analyze data to measure the efficiency of both the mobile and web applications to achieve a 15% increase in customer retention.
AXXESS
September 2020 - November 2021
PRODUCT OWNER
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Maintained regular correspondence with the Chief Technology Officer (CTO) and Chief Financial Officer (CFO) regarding product developments and system efficacy for the $200 million dollar enterprise-level healthcare software company which employed a staff of over 1,000 individuals.
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Managed a 12-member global development team as both Scrum Master and Product Owner, collaborating on user stories, epics, and acceptance criteria during Sprint Planning and Backlog Refinement ceremonies.
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Collaborated with Infrastructure and Connectivity Team (IAC) to conduct architectural reviews and identify opportunities for code optimization.
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Created 20+ process workflow diagrams to map out complex software scenarios for streamlined development, testing and delivery, while ensuring smooth integration with front-end and back-end systems.
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Contributed significantly to ensuring the smooth operations of several high-profile projects, encompassing 5 key products and two cloud based Software as a Service (SaaS) revenue cycle management platforms.
June 2019 - September 2020
SENIOR PRODUCT SPECIALIST
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Demonstrated a proactive approach in identifying and resolving client-reported software issues and conducting comprehensive quality assurance checks on product features to ensure seamless operations.
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Educated team members about product usage and new functionality, both during company-wide demonstrations and in manuals, to promote knowledge sharing and awareness.
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Provided requisite resources and training to 10 newly hired personnel to enable them to meet the Product Team's processes, workflow, and expectations effectively.
July 2018 - June 2019
US MEDICAL MANAGEMENT
November 2017 - July 2018
IMPLEMENTATION SPECIALIST
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Delivered valuable training and guidance to virtual and onsite personnel to foster their understanding of medical software features, capabilities, and industry overview.
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Coordinated, planned, and managed content creation projects and schedules strategically for 15 clients to ensure timely and effective execution.
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Analyzed relevant markets proficiently to identify new partnership opportunities with Home Health, Hospice, and Home Care companies for the new software system.
EMR TECHNICIAN
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Offered dynamic support to over 3,000 end-users and team members for the HomeCare HomeBase medical software and USMM clinical standards.
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Significantly improved regulatory compliance for OASIS, Hospice Item Set (HIS), and Center Medicare Medicaid Services (CMS) business areas, contributing significantly to the seamless operations of the organization.
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Entered critical data with precision to optimize departmental processes in relevant documents.
HOMECARE HOMEBASE
August 2016 - November 2017
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Cultivated enduring relationships with clients to foster rapport and augment customer satisfaction during on-site visitations.
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Prepared comprehensive monthly Key Performance Indicator (KPI) reviews for 23 accounts to track progress, identify areas of improvement, and optimize operations.
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Demonstrated a friendly and professional demeanor while providing post-implementation Tier II support to field clinicians and administrative teams.
January 2015 - August 2016
SQL DATA SPECIALIST
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Maintained precise and up-to-date records of escalated inbound calls pertaining to patient visits, orders, and workflow tasks, ensuring the efficient handling of client issues.
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Delivered prompt Tier II diagnostic SQL bug fixes to address client-reported issues, contributing to the seamless operations of the organization.
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Developed client-facing Best Practice documentation to facilitate efficient software usage, enabling clients to maximize the software's features and capabilities.
NORDSTROM
2011-2015
PERSONAL STYLIST
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Developed a multi-sector marketing strategy resulting in an accrued $.6 million sales progression over 9 month sales period
SWEET SURPRISES PROJECT
February 2016 - 2018
FOUNDER / PRESIDENT
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Provided weekly companionship and facilitate social activities for various nursing homes
DENENGA DESIGNS
2012-2014
FOUNDER / OWNER
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Designed, and created luxury women's outerwear apparel for the Dallas market
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www.TanakasPortfolio.com
