Tanaka Denenga,
CSPO, CSM

PRODUCT OWNER

PROFESSIONAL TIMELINE

AXXESS

September 2020 - Current

PRODUCT OWNER

• Independently manage a multidisciplinary global developer team during Daily Scrum, Sprint Planning, Backlog Refinement, and Sprint Retrospective

​

• Work collaboratively with Infrastructure and Connectivity Team (IAC) in coordinating architectural reviews and identifying opportunities for code optimization

​

• Clearly define and verify requirements, story implementation goals, and product performance with CTO and CFO

​

• Play a vital role in ensuring the seamless operations of several high-profile projects including 5 key financial products and 2 revenue cycle management integrations

​

• Act as Scrum Master with the responsibility of managing, motivating, and coaching a 12-member team of software developers in PHP and C# coding languages

June 2019 - September 2020

PRODUCT SPECIALIST

• Proactively identified and addressed client-reported software issues within time-sensitive deadlines

​

• Performed thorough quality assurance checks on product features and system bug fixes

​

• Educated team members about product usage and new functionality during company-wide demonstrations and within manuals

​

• Efficiently produced Release Notes and Product Certifications for 3 Products

July 2018 - June 2019

IMPLEMENTATION SPECIALIST

• Provided valuable training and guidance for virtual and onsite personnel to understand medical software features, capabilities, and industry overview

​

• Strategically coordinated, planned, and managed content creation projects and schedules for 15 clients

US MEDICAL MANAGEMENT

November 2017 - July 2018

EMR TECHNICIAN

• Provided dynamic support to 3000+ end-users and team members on HomeCare HomeBase software and USMM clinical standards

​

• Significantly boosted regulatory compliance for OASIS, Hospice Item Set (HIS), and Center Medicare Medicaid Services (CMS) business areas

​

HOMECARE HOMEBASE

August 2016 - November 2017

CUSTOMER EXPERIENCE MANAGER

• Built long-term relationships with clients to boost rapport and customer satisfaction during on-site visitations

​

• Produced in-depth monthly Key Performance Indicator (KPI) reviews for 23 accounts

​

• Displayed a friendly and professional demeanor when providing post-implementation Tier II support to field clinicians, administrative teams, and executive clientele

March 2016 - August 2016

SQL SPECIALIST

• Maintained accurate and updated records of escalated inbound calls regarding patient visits, orders, and workflow tasks

​

• Promptly delivered Tier II diagnostic SQL bug fixes on client reported issues

​

• Developed client facing Best Practice documentation for efficient software usage

NORDSTROM

2011-2015

PERSONAL STYLIST

• Developed a multi-sector marketing strategy resulting in an accrued $.6 million sales progression over  9 month sales period

SWEET SURPRISES PROJECT

February 2016 - 2018

FOUNDER / PRESIDENT

• Provided weekly companionship and facilitate social activities for various nursing homes

DENENGA DESIGNS

2012-2014

FOUNDER / OWNER

• Designed, and created luxury women's outerwear apparel for the Dallas market

contact me