PROFICIENCY
SOFTWARE SKILL LEVEL
MICROSOFT SQL
80%
CONFLUENCE
90%
JIRA
99%
MIRO BOARD
97%
MICROSOFT OFFICE EXCEL
95%
MICROSOFT OUTLOOK
99%
MICROSOFT POWERPOINT
96%
SHAREPOINT
91%
VISUAL STUDIOS
85%
"Educating the mind without
educating the heart is no education at all."
-Aristotle
EDUCATION
TEXAS WOMAN'S UNIVERSITY
Denton, Texas
Bachelor of Science / Bachelor of Art
May 2012
CERTIFICATIONS
CERTIFIED SCRUM PRODUCT OWNER
Scrum Alliance
CERTIFIED SCRUM Master
Scrum Alliance
PORTFOLIO
BUSINESS ACQUANTAINCES
Collaborate with executive level clientele to achieve business initiatives through product development
PROFESSIONAL TIMELINE
LIQUIDITY SERVICES
2021 - Present
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Serve as Product Owner, defining the vision, strategy, and roadmap for an e-commerce website, inventory management system (IMS), returns management (RM) and warehouse supply chain logistics systems (WMS)
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Oversee the workload for a 14-member cross-functional scrum team, which includes 5 Software Developers, 1 Web Developer, 5 Quality Assurance members, 1 System Analyst, 1 DevOps Engineer and 1 UX/UI Designer
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Orchestrate recurring executive-level engagements with multi-department leadership to communicate strategic deliverables, align organizational priorities and provide visibility in to the evolving product roadmap
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Lead end-to-end product delivery by gathering & translating business requirements in to refined user stories, collaborating with developers to define solutions, then driving initiatives from readiness through execution
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Demonstrate strong written & verbal communication skills through daily interactions with Finance, Operations, Marketing, Engineering, Compliance and Legal, utilizing JIRA, Outlook, Miro Board and SharePoint platforms
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Operate as a strategic liaison between Business and Tech, bridging communication gaps and resolving roadblocks by leveraging Scrum Master practices to maintain both alignment and momentum across teams
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Manage competing priorities across the product lifecycle, from creating user stories, defining acceptance criteria, facilitating all scrum ceremonies, tracking team capacity, managing Product Backlog in to deployment
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Align Product goals with the Liquidity Services’ Vision and Strategic Pillars to drive sustainable business growth
AXXESS
2019 - 2021
PRODUCT OWNER
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Maintained regular correspondence with the Chief Technology Officer (CTO) and Chief Financial Officer (CFO) regarding product developments and system efficacy for the $200 million dollar enterprise-level healthcare software company which employed a staff of over 1,000 individuals.
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Managed a multi-time-zone 12-member global development team as Product Manager and Product Owner by prioritizing backlog items, crafting User Story tickets, performing User Acceptance Testing (UAT) and reviewing key performance indicators (KPIs) to measure the success of the launch
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Collaborated with Infrastructure and Connectivity Team (IAC) to conduct architectural reviews and identify opportunities for code optimization.
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Created 20+ process workflow diagrams to map out complex software scenarios for streamlined development, testing and delivery, while ensuring smooth integration with front-end and back-end systems.
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Contributed significantly to ensuring the smooth operations of several high-profile projects, encompassing 5 key products and two cloud based Software as a Service (SaaS) revenue cycle management platforms.
2018 - 2019
IMPLEMENTATION SPECIALIST
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Delivered valuable training and guidance to virtual and onsite personnel to foster their understanding of medical software features, capabilities, and industry overview.
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Coordinated, planned, and managed content creation projects and schedules strategically for 15 clients to ensure timely and effective execution.
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Analyzed relevant markets proficiently to identify new partnership opportunities with Home Health, Hospice, and Home Care companies for the new software system.
US MEDICAL MANAGEMENT
November 2017 - July 2018
EMR TECHNICIAN
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Offered dynamic support to over 3,000 end-users and team members for the HomeCare HomeBase medical software and USMM clinical standards.
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Significantly improved regulatory compliance for OASIS, Hospice Item Set (HIS), and Center Medicare Medicaid Services (CMS) business areas, contributing significantly to the seamless operations of the organization.
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Entered critical data with precision to optimize departmental processes in relevant documents.
HOMECARE HOMEBASE
2016 - 2017
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Cultivated enduring relationships with clients to foster rapport and augment customer satisfaction during on-site visitations.
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Prepared comprehensive monthly Key Performance Indicator (KPI) reviews for 23 accounts to track progress, identify areas of improvement, and optimize operations.
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Demonstrated a friendly and professional demeanor while providing post-implementation Tier II support to field clinicians and administrative teams.
2015 - 2016
SQL DATA SPECIALIST
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Maintained precise and up-to-date records of escalated inbound calls pertaining to patient visits, orders, and workflow tasks, ensuring the efficient handling of client issues.
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Delivered prompt Tier II diagnostic SQL bug fixes to address client-reported issues, contributing to the seamless operations of the organization.
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Developed client-facing Best Practice documentation to facilitate efficient software usage, enabling clients to maximize the software's features and capabilities.
NORDSTROM
2011-2015
PERSONAL STYLIST
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Developed a multi-sector marketing strategy resulting in an accrued $.6 million sales progression over 9 month sales period
SWEET SURPRISES PROJECT
2016 - 2018
FOUNDER / PRESIDENT
-
Provided weekly companionship and facilitate social activities for various nursing homes
DENENGA DESIGNS
2012-2014
FOUNDER / OWNER
-
Designed, and created luxury women's outerwear apparel for the Dallas market
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www.TanakasPortfolio.com
